Shipping Policy

Delivery Area

The Products offered on this Website are available for delivery exclusively within the Republic of Turkey. Orders cannot be placed for delivery addresses located outside this territory. Products will be shipped to the delivery address provided by the Customer during the ordering process.

Processing and Delivery Times

Orders are generally delivered within 5 to 7 business days.

The time required to process an order, verify payment, prepare the Products for shipment, and issue the corresponding invoice is indicated on the Website and is subject to product availability. All stated timeframes exclude weekends and public holidays.

Once the Products have been dispatched, the Customer will receive an automatic confirmation email, provided that a valid email address has been supplied during the registration or checkout process.

Shipping Costs and Delivery Methods

During the checkout process, the Seller will inform the Customer of the available delivery methods, estimated delivery times, and applicable shipping charges.

Shipping fees are calculated based on the selected delivery method and will be displayed before the order is confirmed. Unless otherwise stated or a free shipping promotion applies, shipping costs shall be borne by the Customer in addition to the purchase price of the Products.

Further information regarding delivery methods, delivery times, and shipping charges is available on the Website.

Delivery Conditions

Products will be delivered to the Customer or to any person authorized to receive the shipment at the specified delivery address.

The carrier may require a signature upon delivery and may request the presentation of a valid identification document for verification purposes.

If the Customer is unavailable at the time of delivery, a delivery notice may be left, allowing the Customer to arrange redelivery or collect the package from the designated collection point, in accordance with the carrier’s procedures.

Delivery Issues and Delays

Before completing the order, the Customer will be informed of the estimated delivery date associated with the selected delivery method.

In any event, delivery shall take place within a maximum period of thirty (30) days from the conclusion of the sales contract, unless otherwise agreed between the parties.

If the Seller fails to deliver the Products within the applicable period, the Customer may request delivery within an additional reasonable period. Should delivery still not occur within such additional period, the Customer shall be entitled to cancel the order and terminate the contract.

In the event of cancellation due to non-delivery, the Seller shall reimburse all amounts paid by the Customer, including any delivery charges, without undue delay and using the same method of payment used for the original transaction, unless otherwise agreed by the Customer.

The risk of loss or damage to the Products shall remain with the Seller until the Products have been delivered to the Customer or to a third party designated by the Customer.

The Customer is advised to inspect the package upon delivery and to report any visible damage, missing items, or delivery discrepancies to the carrier as soon as possible and, where applicable, within three (3) days following receipt of the shipment.